Returns & Exchanges
At Omnilux, we stand behind our clinically-proven light therapy technology and want you to be completely satisfied with your results. If you are not happy with your purchase, we offer a 30-day money-back guarantee on all standard devices and skincare products.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Prepare Your Package
Securely pack the device in its original packaging, including all accessories, manuals, and charging cables to ensure a full refund.
Attach Shipping Label
Download and print the prepaid return shipping label provided via email and affix it clearly to the outside of your box.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing